I was switched to AGL without agreeing to it, what can I do?
What to do if you were switched to AGL without proper consent, or signed up on the basis of savings claims that turned out not to be true.
Regulator
State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD)
Key legislation
Australian Consumer Law and the National Energy Retail Rules
Dispute path
Letter first, deadline tracked. If they go quiet, escalation to State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD) is prepped and ready.
An energy account should not move between retailers without your genuine, informed consent. If you ended up with AGL through a sales call or door-knock and never actually agreed to switch, or the switch happened based on details you did not properly confirm, that is treated as an unauthorised transfer, and there are established rules for reversing exactly this kind of situation and moving you back at no cost or disadvantage to you.
A related but separate issue is being switched on the basis of savings claims that turn out not to be true, for instance being told a plan would definitely be cheaper without a genuine comparison against your actual usage. Under the Australian Consumer Law, conduct that is misleading or deceptive in how a plan was sold is something you can challenge directly, separately from the transfer itself.
Put in writing exactly what you were told at the point of sale, what you actually agreed to (if anything), and ask AGL to reverse the transfer or correct the account if consent was never properly given. If AGL will not resolve it, escalate to your state energy ombudsman, EWON, EWOV or EWOQ, free of charge, which can investigate unauthorised transfers and misleading sales conduct.
Frequently asked questions
Can I be switched to AGL without my consent?
No. A transfer requires your genuine agreement. If it happened without that, it is treated as unauthorised and can be reversed.
What if I do not remember agreeing to anything?
That is worth raising directly. Ask AGL what consent it holds on file and challenge it if you genuinely never agreed.
I was told I would definitely save money and I did not. What now?
If the savings claim was not based on a genuine comparison with your usage, that may be misleading conduct, and is worth challenging under the Australian Consumer Law.
Will reversing the switch cost me anything?
It should not, an unauthorised transfer being corrected should not leave you financially worse off.
What should I keep as evidence?
Any recording, script, or note of what was said at the point of sale, plus your actual usage history to check savings claims against.
What if AGL won’t reverse an unauthorised switch?
Escalate to your state energy ombudsman, free of charge, which can investigate unauthorised transfers and direct a correction.
What if AGL just ignores my letter?
Silence is not a dead end, it is a deadline breach. AGL is expected to respond to a formal complaint within 30 days. Build your letter with us and we track that deadline for you: a countdown check-in two weeks in, and if they miss the deadline, your escalation to your state energy ombudsman (EWON in NSW, EWOV in Victoria, EWOQ in Queensland, or your state equivalent) arrives pre-filled and ready to lodge. Escalating is free.
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Open the AGL armoury →screwtheman.com is not a law firm and does not provide legal advice. The content on this page is for general information on consumer rights, legislation, and dispute pathways. For complex legal matters, consult a qualified lawyer or the relevant regulator.