What are my rights for Kmart and Target returns?

Kmart and Target both publish returns policies that accept change of mind returns within a set window, and it is worth being clear about what that is: a store policy, not a legal right. The policy sets its own conditions, usually a time limit, proof of purchase, and the item in resaleable condition, and the store can change those terms. Check the current policy on the store’s own website before you rely on it, because the details move.

Faulty goods are a different track entirely, and the store policy cannot shrink it. The Australian Consumer Law s 54 guarantees acceptable quality, s 55 covers fitness for a purpose you made known, and s 56 requires goods to match their description, including the photo and label. When a guarantee fails, s 259 gives you a remedy from the retailer. Under s 260, a major failure, the kind that would have stopped a reasonable person buying the item, means you choose a refund or a replacement. A minor fault means the store can repair or replace first, but it must actually fix the problem.

For a cheap item that fails, do not let anyone tell you it is not worth the process: acceptable quality scales with price, but a product that breaks in normal use has still failed s 54. Bring proof of purchase, which can be a bank statement or receipt, put the complaint plainly, and name the guarantee. Fair Trading in your state is the escalation path if the store refuses to engage.