My Red Energy meter seems to be under-recording my solar exports, what can I do?
What to do when a Red Energy meter is under-recording solar exports or over-recording usage, including testing rights and billing corrections.
Regulator
State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD)
Key legislation
National Energy Retail Law and the National Energy Retail Rules
Dispute path
Letter first, deadline tracked. If they go quiet, escalation to State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD) is prepped and ready.
Solar households have a specific version of this problem: a meter that under-records export can mean months of missing feed-in credits, while one that over-records import inflates the bill on the other side. Reconcile your inverter’s own export logs against what your bill shows was credited, and reconcile your own consumption estimate against what was billed as import. A persistent mismatch in either direction points to a meter or configuration issue.
You are entitled to request a formal accuracy test if you suspect the meter is faulty. Where a fault is confirmed, Red Energy has to correct your account, both the import charges and the export credits, to reflect what should have been recorded, and you should not be charged for a test that proves the meter wrong. Occasionally the issue is a configuration error rather than a hardware fault, for instance export not being registered at all, which is still Red Energy’s responsibility to fix.
Put the comparison in writing: inverter export data, your bill, and the meter identification number, with a formal request for testing. If Red Energy will not test the meter or will not correct both sides of the account after a fault is confirmed, your state energy ombudsman, EWON, EWOV or EWOQ, can direct testing and order the correction, free of charge.
Frequently asked questions
How do I check if my solar export is being under-recorded?
Compare your inverter’s own export logs against the export credited on your bill for the same period. A gap points to a meter or configuration issue.
Does a meter fault affect both import and export?
It can affect either or both. Ask Red Energy to correct whichever side of the account the fault actually impacted.
Who pays for testing?
If the meter is confirmed faulty, you should not pay, and the account must be corrected. A fee may apply only if the meter tests accurate.
What if export simply was not being registered at all?
That is a configuration issue rather than necessarily a hardware fault, but it is still Red Energy’s responsibility to correct and backdate.
How far back can export credits be corrected?
Back to when the fault or misconfiguration began, provided you can evidence it with your own inverter data.
What if Red Energy disputes my inverter data?
Escalate to your state energy ombudsman, which can direct an independent meter test and assess the evidence on both sides.
What if Red Energy just ignores my letter?
Silence is not a dead end, it is a deadline breach. Red Energy is expected to respond to a formal complaint within 30 days. Build your letter with us and we track that deadline for you: a countdown check-in two weeks in, and if they miss the deadline, your escalation to your state energy ombudsman (EWON in NSW, EWOV in Victoria, EWOQ in Queensland, or your state equivalent) arrives pre-filled and ready to lodge. Escalating is free.
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