How do I dispute a suspected faulty meter with Momentum Energy?
How to request a meter accuracy test with Momentum Energy and get your billing corrected if the meter is confirmed faulty.
Regulator
State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD)
Key legislation
National Energy Retail Law and the National Energy Retail Rules
Dispute path
Letter first, deadline tracked. If they go quiet, escalation to State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD) is prepped and ready.
The right to request a meter accuracy test exists regardless of which retailer you are with, and Momentum Energy is bound by the same rules as the larger retailers. If your usage has shifted with no real change in how the property is used, ask whether the meter itself might be the cause before accepting the higher bills as the new normal.
Request a formal test in writing, quoting the meter identification number and the basis for your concern, ideally a comparison against a prior, comparable period. If the test confirms a fault, Momentum Energy is required to correct your billing to reflect genuine usage for the affected period, and you should not be left to cover the cost of the test itself.
If the meter tests as accurate, ask Momentum Energy to explain the usage change some other way, a tariff change, a genuine change in consumption, or a billing system issue can all produce a similar-looking bill increase. If Momentum Energy will not test the meter or will not correct billing after a confirmed fault, your state energy ombudsman, EWON, EWOV or EWOQ, can direct testing and require the correction, at no cost to you.
Frequently asked questions
Does Momentum Energy have to test my meter if I ask?
Yes, the right to request a meter accuracy test applies across the market, not just to the larger retailers.
What should I include in the request?
Your meter identification number, the reason you suspect a fault, and ideally a comparison against a similar prior period.
Who bears the cost of testing?
If the meter is confirmed faulty, you should not, and Momentum Energy must correct your billing. A fee may apply only if the meter tests accurate.
What if the meter is fine but my bill is still much higher?
Ask Momentum Energy to explain the change, a tariff shift or genuine usage increase are both possible, and you are entitled to a proper explanation.
How far back does a correction go?
It should cover the whole period the confirmed fault affected, not just bills issued after the test.
What if Momentum Energy refuses to act?
Escalate to your state energy ombudsman, free of charge, which can direct testing and order the billing corrected independently.
What if Momentum Energy just ignores my letter?
Silence is not a dead end, it is a deadline breach. Momentum Energy is expected to respond to a formal complaint within 30 days. Build your letter with us and we track that deadline for you: a countdown check-in two weeks in, and if they miss the deadline, your escalation to your state energy ombudsman (EWON in NSW, EWOV in Victoria, EWOQ in Queensland, or your state equivalent) arrives pre-filled and ready to lodge. Escalating is free.
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Open the Momentum Energy armoury →screwtheman.com is not a law firm and does not provide legal advice. The content on this page is for general information on consumer rights, legislation, and dispute pathways. For complex legal matters, consult a qualified lawyer or the relevant regulator.