How do I get a Qantas flight cancellation refund?

If Qantas cancelled your flight or refused a refund, start by collecting the booking reference, the email or SMS notice, your payment receipt, and any evidence of the disruption. Under the Australian Consumer Law, services must be provided with due care and skill, and the law also places obligations on airlines when a cancellation, delay, or failure to provide the promised service occurs.

The ACCC is the main regulator for consumer issues in this area, and the ACL is the key framework to rely on when an airline denies a refund or offers a poor remedy. Ask the airline to explain the basis for the refusal in writing, and keep the response because it will help you assess whether the outcome was reasonable or whether the dispute needs escalation.

If the airline is not addressing the problem, you can take the matter to the ACCC for a consumer-law complaint and, where appropriate, use AFCA-style escalation logic for the dispute process. The key point is to document every step and avoid relying on vague promises or informal chat messages.