Free tool
🇦🇺 Australia onlyWhat am I actually owed for this flight?
Airlines are quick to offer a travel credit and slow to mention a cash refund. The single most valuable thing to know after a delay, cancellation, downgrade or denied boarding is whether you’re entitled to your money back — not just a voucher you have to spend with the same airline.
This tool walks through what happened, why, and where the flight was headed, then tells you whether the Australian Consumer Law points toward a refund, what your airline’s own customer commitment likely promises, and whether EU or UK passenger rights rules might also apply on top.
Airline policies change and this tool doesn’t compute exact compensation amounts — it tells you which category of entitlement you’re likely in and where to check the current specifics.
Only relevant for a delay or cancellation.
Only relevant for international flights.
Frequently asked questions
Am I owed a refund or just a travel credit?
It depends on the cause and how the airline responds, but a service you paid for and didn’t receive points toward a refund right under the Australian Consumer Law. A credit voucher is the airline’s preferred outcome, not necessarily your only option — you can generally ask for cash back if a credit isn’t useful to you.
Does it matter if the delay was weather-related?
Yes, it affects how strong your compensation claim is, but it doesn’t erase your rights entirely. Airlines still generally owe care (meals, accommodation) for long disruptions regardless of cause, and you can still ask for a refund if the service wasn’t provided.
What is EU261 and does it apply to me in Australia?
EU261 (and the UK’s equivalent) are European passenger rights rules that can apply to flights departing the EU/UK, or arriving there on an EU/UK carrier, regardless of where you live. It sits on top of your Australian Consumer Law rights, not instead of them — check with the operating carrier whether your specific route qualifies.
Can I complain if I already accepted a travel credit?
Often yes. Accepting a credit doesn’t automatically waive your right to ask whether the original response was fair — you can still raise the issue, especially if the credit doesn’t reflect what you were legally owed.
What if the airline denies my complaint?
Put the complaint in writing, ask for the specific reason for the refusal, and if that doesn’t resolve it, escalate to the Airline Customer Advocate, the independent complaints body for Australian airline disputes.
Do I need proof to make a claim?
Keep your booking confirmation, the airline’s cancellation/delay notice, boarding passes, and any receipts for meals or accommodation you paid for yourself while stranded.
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screwtheman.com is not a law firm and does not provide legal advice. This tool gives general information on consumer rights and dispute pathways based on public guidance. For complex legal matters, consult a qualified lawyer or the relevant regulator.