I think I was misled into switching to Simply Energy, what can I do?
What to do if you were signed up to Simply Energy through a misleading sales pitch, or switched without giving real consent.
Regulator
State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD)
Key legislation
Australian Consumer Law and the National Energy Retail Rules
Dispute path
Letter first, deadline tracked. If they go quiet, escalation to State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD) is prepped and ready.
Start by pinning down exactly what happened. If your account moved to Simply Energy and you never actually agreed to that, this is an unauthorised transfer, and the fix is to have it reversed and corrected, without leaving you financially worse off. If you did agree, but the decision was based on a claim that turned out not to be true, most commonly a savings promise, that is a separate issue: misleading conduct under the Australian Consumer Law.
For a savings-claim dispute, the comparison is the whole case: what were you told to expect, and what actually happened to your bills once you switched. A genuine gap between the two, not explained by a real change in your usage, is worth putting to Simply Energy directly and pressing for an explanation or a remedy.
Write to Simply Energy with your account of events, whether that is "I never agreed to this transfer" or "I agreed based on a savings claim that did not hold up," along with whatever evidence you have, notes, bills, correspondence. If Simply Energy does not properly resolve it, escalate to your state energy ombudsman, EWON, EWOV or EWOQ, free of charge, which can investigate unauthorised transfers and misleading sales conduct.
Frequently asked questions
How do I tell if my switch was unauthorised or just misleading?
Unauthorised means you never agreed at all. Misleading means you agreed, but based on a claim, usually about savings, that was not true.
What if I cannot remember agreeing to switch?
Ask Simply Energy what consent it holds on file, and dispute the transfer directly if you genuinely never agreed.
How do I prove a savings claim was misleading?
Compare your bills before and after the switch against what you were told to expect. A real, unexplained gap supports your case.
Will reversing an unauthorised transfer cost me anything?
It should not, the correction is meant to leave you no worse off than if the unauthorised switch had never happened.
What should I send Simply Energy?
A clear written account of what happened, plus supporting evidence such as bills, notes, or correspondence from the time of the switch.
What if Simply Energy won’t resolve it?
Escalate to your state energy ombudsman, free of charge, which can investigate both unauthorised transfers and misleading conduct.
What if Simply Energy just ignores my letter?
Silence is not a dead end, it is a deadline breach. Simply Energy is expected to respond to a formal complaint within 30 days. Build your letter with us and we track that deadline for you: a countdown check-in two weeks in, and if they miss the deadline, your escalation to your state energy ombudsman (EWON in NSW, EWOV in Victoria, EWOQ in Queensland, or your state equivalent) arrives pre-filled and ready to lodge. Escalating is free.
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The Armoury
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Open the Simply Energy armoury →screwtheman.com is not a law firm and does not provide legal advice. The content on this page is for general information on consumer rights, legislation, and dispute pathways. For complex legal matters, consult a qualified lawyer or the relevant regulator.