BYD Sold You a Car From the Wrong Year. They're Now Offering Full Refunds. Here's What You Need to Do.

What the law says

Under the Australian Consumer Law, when a supplier delivers goods that do not match the description under which they were sold, that is a failure to comply with a statutory guarantee. A vehicle described, ordered, and invoiced as a specific model year is not the same product as a vehicle from a different model year. The Australian Consumer Law gives you the right to a remedy. Where the failure is significant, that remedy includes a refund. You do not need to accept a replacement if you do not want one. You do not need to accept a store credit. You do not need to wait indefinitely. BYD's voluntary refund offer is consistent with what the Australian Consumer Law already requires of them. The law is on your side whether or not BYD cooperates. If BYD stalls, delays, or tries to talk you into keeping the wrong-year car, you have the right to escalate to your state or territory consumer protection agency and to the relevant tribunal. Check your purchase contract, your invoice, and any written communications that specified the model year you ordered, and keep copies of everything.