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Complaints Leaderboard

Complaint statistics for Australian companies, restated directly from published regulator data. Every number links to its public source.

This is not a quality ranking. Rankings here are labelled strictly by the metric they measure (e.g. "most AFCA complaints"), never as a characterisation of any firm. Data sources & methodology →

FirmIndustryComplaints (2025-26-YTD)Per 10k customersResolution rateTrendSource
Commonwealth Bank of Australiabanking8,669—64%—AFCA
National Australia Bank Limitedbanking8,129—66%—AFCA
AAI Limitedinsurance6,323—50%—AFCA
Australia and New Zealand Banking Group Limitedbanking5,507—63%—AFCA
Westpac Banking Corporationbanking5,029—65%—AFCA
Auto & General Services Pty Ltdinsurance3,486—50%—AFCA
Insurance Australia Limitedinsurance3,124—47%—AFCA
Allianz Australia Insurance Limitedinsurance1,937—34%—AFCA
St George Bankbanking1,808—65%—AFCA
Latitude Finance Australiabanking1,671—78%—AFCA
AustralianSuper Pty Ltdgeneral1,510—56%—AFCA
QBE Insurance (Australia) Limitedinsurance1,488—33%—AFCA
RACQ Insurance Limitedinsurance1,485—43%—AFCA
Bank of Queensland Limitedbanking1,466—72%—AFCA
Afterpay Australia Pty Ltdgeneral1,369—71%—AFCA
American Express Australia Limitedbanking1,329—58%—AFCA
ING Bank (Australia) Limitedbanking1,325—55%—AFCA
Interprac Financial Planning Pty Ltdgeneral1,321—1%—AFCA
Bendigo and Adelaide Bank Limitedbanking1,236—58%—AFCA
Macquarie Bank Limitedbanking1,170—61%—AFCA
Insurance Manufacturers of Australia Pty Ltdinsurance1,143—50%—AFCA
PayPal Australia Pty Limitedgeneral1,093—71%—AFCA
Hollard Insurance Partners Limitedinsurance958—45%—AFCA
Zipmoney Payments Pty Limitedgeneral955—79%—AFCA
HSBC Bank Australia Limitedbanking941—63%—AFCA

"Per 10k customers" is only shown where the source publishes a customer-count denominator. Larger firms naturally receive more complaints in absolute terms, raw counts alone don't indicate a worse rate of complaints per customer.

screwtheman.com is not a law firm and does not provide legal advice. Figures on this page are restated from publicly published regulator data; see the methodology page for full sourcing detail.