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Complaints Leaderboard

Complaint statistics for Australian companies, restated directly from published regulator data. Every number links to its public source.

This is not a quality ranking, and a larger company will naturally appear more often in absolute terms because it has more customers. Rankings here are labelled strictly by the metric they measure (e.g. "most AFCA complaints"), never as a characterisation of any firm. Data sources & methodology →

FirmIndustryComplaints (2025-26-YTD)Per 10k customersResolution rateTrendSource
Commonwealth Bank of Australiabanking8,669—64%—AFCA
National Australia Bank Limitedbanking8,129—66%—AFCA
AAI Limitedinsurance6,323—50%—AFCA
Australia and New Zealand Banking Group Limitedbanking5,507—63%—AFCA
Westpac Banking Corporationbanking5,029—65%—AFCA
Auto & General Services Pty Ltdinsurance3,486—50%—AFCA
Insurance Australia Limitedinsurance3,124—47%—AFCA
Allianz Australia Insurance Limitedinsurance1,937—34%—AFCA
St George Bankbanking1,808—65%—AFCA
Latitude Finance Australiabanking1,671—78%—AFCA
AustralianSuper Pty Ltdgeneral1,510—56%—AFCA
QBE Insurance (Australia) Limitedinsurance1,488—33%—AFCA
RACQ Insurance Limitedinsurance1,485—43%—AFCA
Bank of Queensland Limitedbanking1,466—72%—AFCA
Afterpay Australia Pty Ltdgeneral1,369—71%—AFCA
American Express Australia Limitedbanking1,329—58%—AFCA
ING Bank (Australia) Limitedbanking1,325—55%—AFCA
Interprac Financial Planning Pty Ltdgeneral1,321—1%—AFCA
Bendigo and Adelaide Bank Limitedbanking1,236—58%—AFCA
Macquarie Bank Limitedbanking1,170—61%—AFCA
Insurance Manufacturers of Australia Pty Ltdinsurance1,143—50%—AFCA
PayPal Australia Pty Limitedgeneral1,093—71%—AFCA
Hollard Insurance Partners Limitedinsurance958—45%—AFCA
Zipmoney Payments Pty Limitedgeneral955—79%—AFCA
HSBC Bank Australia Limitedbanking941—63%—AFCA

"Per 10k customers" is only shown where the source publishes a customer-count denominator. Larger firms naturally receive more complaints in absolute terms, raw counts alone don't indicate a worse rate of complaints per customer.

screwtheman.com is not a law firm and does not provide legal advice. Figures on this page are restated from publicly published regulator data (AFCA); see the methodology page for full sourcing detail.