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Complaints Leaderboard

Complaint statistics for Australian companies, restated directly from published regulator data. Every number links to its public source.

This is not a quality ranking, and a larger company will naturally appear more often in absolute terms because it has more customers. Rankings here are labelled strictly by the metric they measure (e.g. "most AFCA complaints"), never as a characterisation of any firm. Data sources & methodology →

Biggest decrease vs. prior period

Interprac Financial Planning Pty Ltd-95%Macquarie Bank Limited-84%PayPal Australia Pty Limited-83%
FirmIndustryComplaints (2026-08)Per 10k customersResolution rateTrendSource
Commonwealth Bank of Australiabanking1,990—54%▼ 6,679AFCA
National Australia Bank Limitedbanking1,758—63%▼ 6,371AFCA
AAI Limitedinsurance1,258—46%▼ 5,065AFCA
Australia and New Zealand Banking Group Limitedbanking1,177—55%▼ 4,330AFCA
Insurance Manufacturers of Australia Pty Ltdinsurance1,143—50%—AFCA
Westpac Banking Corporationbanking1,129—65%▼ 3,900AFCA
Zipmoney Payments Pty Limitedgeneral955—79%—AFCA
Auto & General Services Pty Ltdinsurance733—49%▼ 2,753AFCA
Allianz Australia Insurance Limitedinsurance688—24%▼ 1,249AFCA
Insurance Australia Limitedinsurance679—41%▼ 2,445AFCA
Afterpay Australia Pty Ltdbanking533—71%▼ 836AFCA
Bank of Queensland Limitedbanking491—75%▼ 975AFCA
St George Bankbanking403—64%▼ 1,405AFCA
Latitude Finance Australiabanking363—71%▼ 1,308AFCA
QBE Insurance (Australia) Limitedinsurance338—29%▼ 1,150AFCA
AustralianSuper Pty Ltdgeneral303—57%▼ 1,207AFCA
RACQ Insurance Limitedinsurance300—41%▼ 1,185AFCA
American Express Australia Limitedbanking277—59%▼ 1,052AFCA
ING Bank (Australia) Limitedbanking257—66%▼ 1,068AFCA
Insurance Manufacturers of Australia Pty Limitedinsurance249—41%—AFCA
Bendigo and Adelaide Bank Limitedbanking247—56%▼ 989AFCA
HSBC Bank Australia Limitedbanking220—59%▼ 721AFCA
Hollard Insurance Partners Limitedinsurance199—41%▼ 759AFCA
Youi Pty Ltdinsurance191—37%—AFCA
PayPal Australia Pty Limitedbanking190—71%▼ 903AFCA
Zipmoney Payments Pty Ltdbanking186—71%—AFCA
Macquarie Bank Limitedbanking183—80%▼ 987AFCA
Bank of Western Australia Limitedbanking170—54%—AFCA
The Hollard Insurance Company Pty Ltdinsurance163—44%—AFCA
Zurich Australian Insurance Limitedinsurance162—51%—AFCA
Wise Australia Pty Ltdbanking161—32%—AFCA
RAC Insurance Pty Limitedinsurance133—18%—AFCA
Australian Retirement Trust Pty Ltdgeneral128—36%—AFCA
TAL Life Limitedinsurance115—21%—AFCA
Heritage and People's Choice Limitedbanking114—59%—AFCA
AWP Australia Pty Ltdinsurance111—41%—AFCA
Bank of Melbournebanking109—63%—AFCA
CGU Australia Pty Ltdinsurance104—27%—AFCA
Revolut Payments Australia Pty Ltdbanking100—21%—AFCA
Host-Plus Pty. Limitedgeneral97—41%—AFCA
United Super Pty Ltdgeneral96—40%—AFCA
Pioneer Credit Solutions Pty Ltdbanking96—55%—AFCA
Norfina Limitedbanking95—60%—AFCA
Chubb Insurance Australia Ltdinsurance95—15%—AFCA
Mastercard Prepaid Management Services Australia Pty Ltdgeneral94—60%—AFCA
Credit Corp Services Pty Limitedbanking93—59%—AFCA
Pepper Money Limitedbanking93—39%—AFCA
Allianz South Australia Insurance Limitedinsurance90—49%—AFCA
Retail Employees Superannuation Pty. Limitedgeneral89—68%—AFCA
BankSA (a division of Westpac Banking Corporation)banking89—60%—AFCA
H.E.S.T. Australia Ltd.general83—46%—AFCA
Toyota Finance Australia Limitedbanking80—57%—AFCA
Great Southern Bankbanking79—53%—AFCA
Mercer Superannuation (Australia) Limitedgeneral74—23%—AFCA
APT Strategy Pty Ltd (In Liquidation)general74—0%—AFCA
Equifax Australia Information Services and Solutions Pty Limitedbanking73—45%—AFCA
Latitude Personal Finance Pty Ltdbanking72—57%—AFCA
AIA Australia Limitedinsurance72—14%—AFCA
Interprac Financial Planning Pty Ltdgeneral71—4%▼ 1,250AFCA
AMP Bank Limitedbanking70—58%—AFCA
Aware Super Pty Ltdgeneral67—41%—AFCA
Angle Auto Finance Pty Ltdbanking63—34%—AFCA
Equity Trustees Superannuation Limitedgeneral61—36%—AFCA
Moneyme Financial Group Pty Ltdbanking60—52%—AFCA
Commonwealth Securities Limitedgeneral58—62%—AFCA
Aioi Nissay Dowa Insurance Company Australia Pty Ltdinsurance58—35%—AFCA
MYOB Australia Pty Ltdbanking57—64%—AFCA
Paypal Credit Pty Ltdbanking54—47%—AFCA
Allied Retail Finance Pty Ltdbanking53—36%—AFCA
Credit Corp Recoveries Pty Limitedbanking53—80%—AFCA
Capital Guard AU Pty Ltd (In Liquidation)general53—0%—AFCA
MetLife Insurance Limitedinsurance48—19%—AFCA
AIG Australia Limitedinsurance48—30%—AFCA
Ausfinancial Pty Ltdbanking46—71%—AFCA
Volkswagen Financial Services Australia Pty Limitedbanking46—43%—AFCA
McMillan Shakespeare Limitedgeneral46—31%—AFCA
Strata Community Insurance Agencies Pty Ltdinsurance41—10%—AFCA
N. M. Superannuation Proprietary Limitedgeneral41—41%—AFCA
Complete Credit Solutions Pty Ltdbanking41—54%—AFCA
Humm Cards Pty Ltdbanking40—77%—AFCA
Plenti Finance Pty Limitedbanking40—50%—AFCA
Europ Assistance Australia Pty Ltdinsurance39—37%—AFCA
Petsure (Australia) Pty Ltdinsurance39—43%—AFCA
Bank Australia Limitedbanking38—42%—AFCA
Unisuper Limitedgeneral36—28%—AFCA
Commonwealth Superannuation Corporationgeneral36—26%—AFCA
CMC Markets Stockbroking Limitedgeneral35—47%—AFCA
Zurich Australia Limitedinsurance35—7%—AFCA
Caresuper Pty Ltdgeneral35—22%—AFCA
Walker Stores Pty Ltd (In Liquidation) (Receivers and Manager Appointed)banking35—0%—AFCA
Diversa Trustees Limitedgeneral35—27%—AFCA
HDI Global Specialty SEinsurance34—34%—AFCA
Credit Corp Financial Services Pty Limitedbanking33—91%—AFCA
Integrity Car Care Pty. Ltd.general32—17%—AFCA
Stripe Payments Australia Pty Ltdbanking32—49%—AFCA
RACV Insurance Services Pty Ltdinsurance32—7%—AFCA
Pacific Custodians Pty Limitedgeneral32—8%—AFCA
Teachers Mutual Bank Limitedbanking31—71%—AFCA
Secure Funding Pty Ltdbanking31—46%—AFCA
Mercedes-Benz Financial Services Australia Pty Ltdbanking31—36%—AFCA
Cash Converters Personal Finance Pty Ltdbanking31—70%—AFCA
Financial Services Group Australia Pty Ltd (In Liquidation)general30—0%—AFCA
NTI Limitedinsurance30—8%—AFCA
Nippon Life Insurance Australia and New Zealand Limitedinsurance29—17%—AFCA
Fin One Pty Ltdbanking29—26%—AFCA
Cover Genius Pty Ltdinsurance28—39%—AFCA
Avanteos Investments Limitedgeneral28—34%—AFCA
Western Union Financial Services (Australia) Pty Ltdbanking28—68%—AFCA
Strategic Collections Pty Ltdbanking28—28%—AFCA

"Per 10k customers" is only shown where the source publishes a customer-count denominator. Larger firms naturally receive more complaints in absolute terms, raw counts alone don't indicate a worse rate of complaints per customer.

screwtheman.com is not a law firm and does not provide legal advice. Figures on this page are restated from publicly published regulator data (AFCA); see the methodology page for full sourcing detail.