Who pays us
Nobody. There is no revenue. Not a subscription, not a paid tier, not an advertisement, not an affiliate link, not a sponsorship.
This matters because we publish figures about how companies treat people. A number is only worth reading if you know who paid for it, so here is the whole answer, and here is what would have to change before it stopped being the whole answer.
The rules we hold ourselves to
- We take no money from any company a member has fought. Not for advertising, not for a partnership, not for a “response right”, not for anything.
- We do not sell your data. Not to companies, not to brokers, not to researchers, not in aggregate and not de-identified.
- We may publish aggregate figures. We will never sell them to a company that appears in a ranking.
- There is no advertising on this site.
- If partner links ever appear, they may appear only after a verified win, never on a letter, an escalation or an outcome page, and always marked as what they are.
What we would take, and what we never will
Would consider
- Donations from members, with no influence over what we publish.
- Grant funding from a body with no commercial interest in any company we rank, disclosed here by name and amount.
- Payment for the published sector reports, from journalists, researchers or the public — the same report, at the same price, to anyone.
- Sector-matched partner links shown only after a verified win, marked
rel="sponsored"and disclosed on this page.
Never
- Money from a company that appears in any ranking we publish.
- Payment to remove, delay, soften or pre-brief a figure about a named company.
- Selling member data, or selling access to it, in any form including aggregate.
- A paid tier that puts a member’s own dispute behind a paywall.
- Anything that gives a company a private view of what members are saying about it.
How the figures are produced
Our data is self-reported by members and leans toward wins, because people who win tell us and people who give up mostly do not. We publish the response rate beside every resolution rate for exactly that reason, and we suppress any rate that does not clear our density thresholds. The whole method, including where it is weak, is at /method.
Changelog
Every change to what is on this page gets a dated line here. If a commitment above ever changes, it changes in public.
2026-10-08
The optional "if this helped, you can support us" prompt is now live with real payments. It is still shown only after a member reports a real win, it is a one-time amount the member chooses, and the letter stays free and unconditional. The only money it can bring in comes from members, never from a company. Until the first contribution actually arrives, "There is no revenue" above stays true; the day one does, this changelog will say so.
2026-10-05
Built (not yet live) an optional, one-time "if this helped, you can support us" prompt, shown only after a member reports a real won or partial outcome. It never gates the letter, which stays free and unconditional. Running in Stripe test mode only — no real payment can be made through it yet, so the line above ("There is no revenue") remains true. This entry exists the moment the code does, not the moment it goes live.
2026-09-09
Page published. At this date there is no revenue of any kind, no advertising, no paid tier and no partner arrangements.