Can Momentum Energy disconnect me over an unpaid bill?

Being a smaller retailer does not exempt Momentum Energy from the same disconnection rules that apply across the market. Under the National Energy Retail Rules, it must warn you the account is overdue, offer a payment plan or refer you to hardship assistance, and give proper notice, all before actually cutting off supply for non-payment. A disconnection that arrives with no prior payment plan offer and no real notice has skipped steps the rules require.

Two situations sit outside the ordinary process entirely. A property with registered life-support equipment should not be disconnected for non-payment at all. And a bill that is genuinely under dispute, not just unpaid but actively being contested through the complaints process, should not lead to disconnection over the disputed amount while that review is ongoing.

Ask Momentum Energy in writing for the exact notices it sent before disconnecting and whether a payment plan or hardship referral was offered. If the process was not followed, request free immediate reconnection and compensation for the disruption. If the response is slow, your state energy ombudsman, EWON, EWOV or EWOQ, is free to use and can direct urgent reconnection regardless of which retailer you are with.