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CFPB Complaints Leaderboard

Complaint counts for US financial companies, restated directly from the CFPB Consumer Complaint Database. Every complaint in it was forwarded to the company, which had to respond — so the response is part of the record.

This covers consumer finance only — banks, credit cards, credit reporting, debt collection, mortgages and loans. The CFPB has no jurisdiction over telecom, energy, retail, travel or insurance, so no company in those industries appears here.

This is not a quality ranking, and a larger company will naturally appear more often in absolute terms because it has more customers. Rankings here are labelled strictly by the metric they measure (e.g. "most CFPB complaints"), never as a characterisation of any firm. Data sources & methodology →

FirmIndustryComplaints (2026-Q2)Per 10k customersResolution rateTrendSource
TRANSUNION INTERMEDIATE HOLDINGS, INC.banking618,88538%104,773CFPB
Experian Information Solutions Inc.banking516,3205%73,911CFPB
EQUIFAX, INC.banking511,29038%52,837CFPB
LEXISNEXISbanking9,90429%1,146CFPB
CAPITAL ONE FINANCIAL CORPORATIONbanking9,43316%1,167CFPB
CL Holdings LLCbanking7,89262%612CFPB
JPMORGAN CHASE & CO.banking6,81215%299CFPB
BANK OF AMERICA, NATIONAL ASSOCIATIONbanking6,53329%161CFPB
CITIBANK, N.A.banking6,29245%185CFPB
ENCORE CAPITAL GROUP INC.banking6,1939%293CFPB
WELLS FARGO & COMPANYbanking6,10721%253CFPB
Resurgent Capital Services L.P.banking6,04925%556CFPB
Portfolio Recovery Associates, LLCbanking5,84562%183CFPB
SYNCHRONY FINANCIALbanking4,28316%368CFPB
Block, Inc.banking3,9560%57CFPB
Chime Financial Incbanking3,1788%321CFPB
Paypal Holdings, Incbanking3,15342%13CFPB
AMERICAN EXPRESS COMPANYbanking3,11124%11CFPB
Bread Financial Holdings, Inc.banking2,97137%64CFPB
CBC Companies, Inc.banking2,66842%9,724CFPB
NAVY FEDERAL CREDIT UNIONbanking2,61329%366CFPB
CCS Financial Services, Inc.banking2,5723%998CFPB
MOHELAbanking2,4282%78CFPB
I.C. System, Inc.banking2,4010%CFPB
Kriya Capital, LLCbanking2,337100%CFPB
Affirm Holdings, Incbanking2,3110%CFPB
National Credit Systems,Inc.banking2,3020%CFPB

"Per 10k customers" is only shown where the source publishes a customer-count denominator. Larger firms naturally receive more complaints in absolute terms, raw counts alone don't indicate a worse rate of complaints per customer.

screwtheman.com is not a law firm and does not provide legal advice. Figures on this page are restated from publicly published regulator data (CFPB); see the methodology page for full sourcing detail.