Can I dispute how I was switched to Momentum Energy?
What to do if you were switched to Momentum Energy without consent, or based on savings claims that did not hold up.
Regulator
State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD)
Key legislation
Australian Consumer Law and the National Energy Retail Rules
Dispute path
Letter first, deadline tracked. If they go quiet, escalation to State energy ombudsman (EWON in NSW, EWOV in VIC, EWOQ in QLD) is prepped and ready.
The same consent and honesty requirements apply to Momentum Energy as to any other retailer when it comes to how a customer is signed up. If your account moved to Momentum Energy without you genuinely agreeing, that is an unauthorised transfer and can be reversed. If you did agree, but only because of a savings claim that turned out not to reflect reality, that is a separate, misleading conduct issue under the Australian Consumer Law.
Work out which situation actually applies to you. If you do not recall consenting to the switch at all, focus on the transfer itself and ask for it to be reversed. If you remember agreeing but the promised outcome did not materialise, pull your bills from before and after the switch and compare them against whatever was promised at the time.
Put your account of events in writing, along with any evidence, billing history, notes of what was said, and send it to Momentum Energy directly. If the response is inadequate, escalate to your state energy ombudsman, EWON, EWOV or EWOQ, free of charge, which can investigate unauthorised transfers and misleading sales conduct regardless of retailer size.
Frequently asked questions
Does an unauthorised transfer rule apply to smaller retailers too?
Yes, the requirement for genuine consent before a transfer applies across the market, not just to the larger retailers.
What if I agreed to switch but the savings claim was wrong?
Compare your actual bills against the promise and raise the gap directly, this is a misleading conduct issue separate from consent.
Can I be moved back if the transfer was unauthorised?
Yes, and it should be corrected without leaving you financially worse off.
What evidence should I gather?
Whatever you recall or have in writing about the switch, plus your bills from before and after, to compare against any savings promise.
Is escalation free?
Yes, raising this with Momentum Energy directly and escalating to the ombudsman if needed cost nothing.
What if Momentum Energy will not resolve it?
Escalate to your state energy ombudsman, free of charge, which can investigate the transfer and any misleading conduct.
What if Momentum Energy just ignores my letter?
Silence is not a dead end, it is a deadline breach. Momentum Energy is expected to respond to a formal complaint within 30 days. Build your letter with us and we track that deadline for you: a countdown check-in two weeks in, and if they miss the deadline, your escalation to your state energy ombudsman (EWON in NSW, EWOV in Victoria, EWOQ in Queensland, or your state equivalent) arrives pre-filled and ready to lodge. Escalating is free.
Related fights
The Armoury
Every weapon that works against Momentum Energy
Dispute tactics ranked by verified outcomes from real fights, escalation paths, magic words, and the levers Momentum Energy hopes you don't know about. Use one, report back, and the next person walks in better armed.
Open the Momentum Energy armoury →screwtheman.com is not a law firm and does not provide legal advice. The content on this page is for general information on consumer rights, legislation, and dispute pathways. For complex legal matters, consult a qualified lawyer or the relevant regulator.