Qantas Charging Wrong Interest on Credit Cards. Check Your Statement Now.

What the law says

Under the National Credit Code (Schedule 1 of the National Consumer Credit Protection Act 2009), your credit provider is legally required to charge interest only at the rate disclosed in your credit contract. Charging a higher rate than the one agreed is a breach of that contract and may also constitute a breach of the credit provider's obligations under the Code. Separately, if Qantas Money made representations about interest rates that turned out to be false or misleading, that conduct may engage the Australian Consumer Law, which prohibits misleading or deceptive conduct in trade or commerce. You do not need to prove intent. You need to show the number on your statement does not match the number in your contract. Start there. If there is a discrepancy, you have the right to lodge a complaint directly with Qantas Money, and if that goes nowhere within 30 days, you can escalate to the Australian Financial Complaints Authority (AFCA) for free. AFCA can order refunds of incorrectly charged amounts. Check your fare rules, meaning check your actual credit contract, for the exact rate you agreed to.