What am I owed if United bumps me from an oversold flight?
What the DOT requires United to pay when you are involuntarily bumped from an oversold flight, why you can refuse a voucher, and how to claim it.
Regulator
US Department of Transportation
Key legislation
US denied boarding compensation rules (14 CFR 250.5, 250.6)
Dispute path
Letter first, deadline tracked. If they go quiet, escalation to US Department of Transportation is prepped and ready.
Involuntary denied boarding is the best-protected situation in US air travel, and the amount is set by regulation rather than by the airline — but United owes you nothing at all if it gets you to your destination within one hour of your original arrival time, which is the rule's own cutoff, not an airline courtesy. Past that hour: 200% of your one-way fare, capped at $1,075, for a domestic arrival 1–2 hours late, rising to 400% of your fare, capped at $2,150, for anything later than 2 hours. On an international itinerary departing the US the same 200%/400% split applies, but the clock runs to 4 hours, not 2. These caps took effect 22 January 2025 and the DOT revisits them for inflation every two years, so check the current figures before quoting them.
That payment is on top of your ticket: you still keep the flight you are rebooked onto, or a refund if you choose not to travel. And you are entitled to receive it in cash or by check. Airlines routinely offer a travel voucher instead, and you do not have to take one.
The distinction that decides most cases is voluntary versus involuntary: if you accepted a voucher at the gate in exchange for giving up your seat, that was a negotiated deal and these rules do not apply. Four other situations also void it under 14 CFR 250.6: you did not meet United's ticketing, reconfirmation or check-in deadlines; the flight was downsized to a smaller aircraft for operational or safety reasons, or to one with 60 or fewer seats for a weight/balance restriction; you were reseated in a different cabin at no extra charge; or United actually got you to your next stopover or final destination within that same one-hour window on other transportation. If none of those apply and you were bumped involuntarily, ask for the written statement of your denied boarding rights, which the airline is required to give you, and note your original and actual arrival times, because the size of the payment turns entirely on that gap.
Frequently asked questions
How much is it worth?
Nothing if United gets you there within one hour of your original arrival time. Past that: 200% of your one-way fare (capped at $1,075) for a 1–2 hour domestic delay or a 1–4 hour international delay, 400% (capped at $2,150) beyond that. The caps are adjusted for inflation every two years; these took effect 22 January 2025.
Can they pay me in vouchers?
Only if you agree. For involuntary denied boarding you are entitled to cash or a check, and you can decline a voucher offer and insist on it.
What if I volunteered?
Then these rules do not apply — you negotiated a deal and the compensation is whatever you agreed. That is why the airline asks for volunteers first, and why it is worth knowing what the involuntary figure would be before you accept.
What should I ask for at the gate?
The written statement of your denied boarding rights, which the airline is required to provide, and confirmation in writing of your original and new arrival times.
What if they refuse to pay?
File a DOT complaint. Airlines must respond to complaints filed there, and this is one of the clearest, most objectively verifiable claims in US air travel.
What if United just ignores my letter?
Silence is not a dead end — it starts a clock. United is expected to respond to a formal complaint within 30 days. Build your letter with us and we track that deadline for you: a countdown check-in two weeks in, and if they miss the deadline, your escalation to the DOT Aviation Consumer Protection Division arrives pre-filled and ready to lodge. Escalating is free.
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