How do I dispute a Linkt toll notice in NSW?

A Linkt or E-Toll notice in NSW escalates in stages, and your options narrow at each one. An unpaid toll first becomes a Toll Notice with an administration fee, then an unpaid Toll Notice becomes a Final Notice with a further fee. If that is still unpaid, the debt is referred either to a debt collector or to Revenue NSW, where it can become a fine notice. Once Revenue NSW is involved, the dispute runs through the same machinery as any other NSW fine, not the toll operator’s own process, so the point to act is before that referral.

If the charge itself is wrong, or you were not driving, raise it with Linkt or E-Toll first. If someone else was driving, Linkt’s own process lets you nominate that person by statutory declaration (its NSW form is lodged by post, witnessed by an authorised person such as a Justice of the Peace), and it sets its own deadline and a limit on how many times you can do this per notice, so check the current notice and Linkt’s help pages for the exact figures rather than relying on a previous one. If you dispute the trip or the amount outright, use the operator’s dispute channel and ask it to review the charge in writing.

If the operator does not resolve the complaint, the next step in NSW is the NSW Tollway Ombudsman, a free, independent service that works with you and the operator toward a solution, not a court, it cannot compel payment or award damages the way a tribunal can. If the debt has already become a Revenue NSW fine, the ombudsman is the wrong path, instead ask for an internal review of the fine under the Fines Act 1996, or elect to have the matter heard in court. Revenue NSW also runs a hardship program, including payment plans and, for eligible people, a Work and Development Order, so raise financial hardship directly with Revenue NSW rather than letting a fine go unpaid.