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Qantas just contacted over 1 million customers about a $105m compensation payout. Here's what you're actually owed, not just what they're offering.
More than 1 million Qantas customers are being contacted right now as part of a $105 million compensation process. That sounds like good news, and it might be. But before you accept whatever lands in your inbox, you need to know what the Australian Consumer Law actually says you're entitled to, because a credit voucher and a refund are not the same thing, and you get to choose.
What the law says
Under the Australian Consumer Law, airline services must be provided with due care and skill and be reasonably fit for purpose. If Qantas cancelled or significantly delayed your flight for reasons within its control, that is a service failure. You are generally entitled to choose between a refund and rebooking. Not Qantas. You. A credit voucher is not automatically the same as meeting that obligation. If you want your money back, you can generally decline the credit and ask for a cash refund instead. Check your fare rules for the specifics of your ticket. If Qantas won't move, the Airline Customer Advocate is the free, independent complaints body for Australian domestic airline disputes once you have exhausted Qantas's own complaints process.
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screwtheman.com is not a law firm and does not provide legal advice. This page gives general information on consumer rights and dispute pathways. For complex legal matters, consult a qualified lawyer or the relevant regulator.