The data desk
For journalists
screwtheman.com tracks Australian regulator and ombudsman complaint data across industries: who is being complained about, how much, and how it is moving quarter on quarter. Every figure below is restated from a named public source with a direct link, so you can verify it in one click. Use anything here with attribution to the original source; a mention of screwtheman.com is appreciated but not required.
Telco complaints: TIO Q3 FY2025-26
1 January 2026 to 31 March 2026, published 11 June 2026. Source PDF (tio.com.au) →
The Telecommunications Industry Ombudsman received 14,002 complaints in Q3 FY2025-26.
| Provider | Complaints | QoQ change | Share of total |
|---|---|---|---|
| Telstra | 4,623 | -1.5% | 33.0% |
| Optus | 3,208 | +2.4% | 22.9% |
| Vodafone | 1,501 | -4.0% | 10.7% |
| TPG | 636 | -5.4% | 4.5% |
| Superloop | 450 | +67.3% | 3.2% |
| iiNet | 388 | -11.0% | 2.8% |
| Lyca Mobile | 303 | +16.1% | 2.2% |
| Aussie Broadband | 254 | -15.9% | 1.8% |
| Dodo | 244 | -24.0% | 1.7% |
| Southern Phone | 216 | -1.4% | 1.5% |
Notable movement this quarter
- Superloop: Biggest riser this quarter, up 67.3% QoQ (450 complaints, from 269). Termination fee complaints rose from 10 to 54; 91.8% of its complaints were about internet service.
- Lyca Mobile: Second consecutive quarterly increase, up 16.1% QoQ and 676.9% year on year, driven by failed service activations and poor customer support.
- Dodo: Biggest faller in the top 10, down 24.0% QoQ to 244 complaints.
Provider-by-provider history and per-provider pages live in the Hall of Shame →
What we track
TIO quarterly complaint data
Telco complaints by provider, updated each quarterly release, with quarter-on-quarter movement.
AFCA complaint statistics
Financial services complaints by firm, from AFCA’s published data cube, driving our leaderboard.
Consumer wins on the record
Amounts recovered by users of this site, self-reported and marked as such. We never present these as regulator data.
Firm-level financial complaint rankings: the leaderboard → with its methodology →
Methodology, in one paragraph
We restate figures exactly as published by the regulator or ombudsman, link the source document on every page, and never interpolate, estimate, or model missing numbers: if a figure was not published, we show nothing rather than a guess. User-submitted win amounts are kept strictly separate from regulator data and are always labelled as self-reported. If you find a figure on this site that does not match its source document, tell us and we will correct it publicly.
Working on a story?
We can pull provider-level or firm-level complaint numbers, quarter-on-quarter trends, and industry comparisons on request, with source links for every figure. Same-day replies on weekdays.
help@screwtheman.comscrewtheman.com is an independent consumer-rights site. It is not affiliated with the TIO, AFCA, or any regulator, and complaint figures quoted here belong to their original publishers.